PANUN KAERGAR TERMS AND CONDITIONS
Last Updated: 24 June 2026
Welcome to Panun Kaergar.
These Terms and Conditions ("Terms") govern your access to and use of the Panun Kaergar mobile application, website, and related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms, our Privacy Policy, and any additional policies or guidelines that may be published from time to time.
If you do not agree to these Terms, please do not use the Platform.
DEFINITIONS
"Panun Kaergar", "Company", "we", "our", or "us" refers to Panun Kaergar and its operators.
"User", "Customer", "you", or "your" refers to any individual accessing or using the Platform.
"Service Provider" refers to an independent third-party individual or business registered on the Platform to provide services.
"Services" refers to services booked through the Platform, including but not limited to home services, repairs, maintenance, emergency assistance, healthcare-related services, transportation assistance, and other categories made available by Panun Kaergar.
PLATFORM SERVICES
2.1 Marketplace Platform
Panun Kaergar acts solely as a technology platform that connects Customers with independent Service Providers.
Panun Kaergar does not directly provide most services listed on the Platform unless explicitly stated.
2.2 Independent Service Providers
Service Providers are independent contractors and are not employees, agents, partners, or representatives of Panun Kaergar.
Panun Kaergar does not control the methods, conduct, tools, qualifications, or performance of Service Providers.
2.3 Availability
Services are subject to availability, location coverage, service provider availability, weather conditions, technical limitations, and operational requirements.
We do not guarantee that a particular service will always be available.
ELIGIBILITY
You must:
Be at least 18 years old.
Have the legal capacity to enter into a binding agreement.
Provide accurate and complete registration information.
We reserve the right to refuse service or suspend accounts that provide false information.
ACCOUNT REGISTRATION
4.1 Account Responsibility
You are responsible for:
Maintaining account security.
Protecting login credentials.
All activities conducted through your account.
4.2 Unauthorized Access
You must immediately notify Panun Kaergar of any suspected unauthorized access or security breach.
BOOKINGS
5.1 Booking Requests
Submitting a booking request does not guarantee acceptance.
A booking is confirmed only after acceptance by an available Service Provider or confirmation by the Platform.
5.2 Service Estimates
Prices displayed may be:
Fixed prices
Estimated prices
Inspection-based prices
Actual charges may vary depending on the nature and complexity of the work.
5.3 Customer Cooperation
Customers must provide:
Accurate service details
Safe access to the service location
Necessary permissions and approvals
Additional charges resulting from incorrect information may be payable by the Customer.
PAYMENTS
6.1 Payment Methods
Payments may be made through:
UPI
Debit Cards
Credit Cards
Net Banking
Wallets
Cash (where available)
6.2 Additional Charges
Additional charges may apply for:
Emergency services
Materials used
Additional work requested
Night-time services
Remote locations
Customers will be informed where reasonably possible before additional charges are applied.
CANCELLATION AND REFUNDS
7.1 Customer Cancellations
Cancellation charges may apply depending on:
Time of cancellation
Service category
Service Provider travel status
7.2 Service Provider Cancellations
If a Service Provider cancels a confirmed booking, Panun Kaergar may assist in arranging an alternative provider where available.
7.3 Refund Processing
Approved refunds will be processed through the original payment method whenever possible.
Refund processing times may vary depending on banking partners and payment providers.
CUSTOMER CONDUCT
Users agree not to:
Engage in abusive, threatening, discriminatory, or unlawful behavior.
Harass Service Providers.
Provide false information.
Attempt fraud or misuse of the Platform.
Circumvent Platform booking systems.
Violation may result in suspension or permanent termination of the account.
SERVICE PROVIDER CONDUCT
Panun Kaergar expects Service Providers to:
Act professionally.
Comply with applicable laws.
Provide services safely and responsibly.
However, Panun Kaergar does not guarantee the conduct, quality, or outcomes of services provided by independent Service Providers.
USER CONTENT
10.1 Reviews and Feedback
Users may submit:
Ratings
Reviews
Comments
Feedback
10.2 License
By submitting content, you grant Panun Kaergar a worldwide, royalty-free, perpetual, non-exclusive license to use, display, reproduce, modify, and publish such content in connection with Platform operations and marketing activities.
10.3 Content Restrictions
Users shall not submit content that:
Is defamatory.
Is offensive or abusive.
Violates intellectual property rights.
Violates applicable laws.
INTELLECTUAL PROPERTY
All Platform content including:
Logos
Branding
Software
Designs
Graphics
Text
Databases
are owned by or licensed to Panun Kaergar and are protected under applicable intellectual property laws.
No content may be copied, modified, distributed, or used without prior written permission.
THIRD-PARTY SERVICES
The Platform may contain links to third-party websites, applications, or services.
Panun Kaergar does not control or endorse such third-party services and is not responsible for their content, actions, or policies.
DISCLAIMER OF WARRANTIES
The Platform and services are provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by law, Panun Kaergar disclaims all warranties, including:
Merchantability
Fitness for a particular purpose
Availability
Reliability
Accuracy
We do not guarantee uninterrupted or error-free operation of the Platform.
LIMITATION OF LIABILITY
To the fullest extent permitted by law:
Panun Kaergar shall not be liable for indirect, incidental, consequential, punitive, or special damages.
Panun Kaergar shall not be liable for actions, omissions, negligence, misconduct, or service quality issues of independent Service Providers.
In any event, Panun Kaergar's total liability shall not exceed the amount paid by the Customer for the specific booking giving rise to the claim.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Panun Kaergar, its owners, employees, affiliates, and partners from any claims, losses, liabilities, damages, expenses, or legal costs arising from:
Your use of the Platform.
Violation of these Terms.
Violation of applicable laws.
Infringement of third-party rights.
SUSPENSION AND TERMINATION
Panun Kaergar may suspend or terminate access to the Platform without prior notice if:
These Terms are violated.
Fraudulent activity is suspected.
Misuse of the Platform occurs.
Required by law.
FORCE MAJEURE
Panun Kaergar shall not be liable for delays, interruptions, or failures caused by events beyond reasonable control, including:
Natural disasters
Floods
Earthquakes
Government restrictions
Internet failures
Strikes
Public emergencies
Power outages
PRIVACY
Your use of the Platform is also governed by the Panun Kaergar Privacy Policy.
By using the Platform, you consent to the collection and use of information as described in the Privacy Policy.
GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of India.
DISPUTE RESOLUTION
Any dispute arising from these Terms shall first be attempted to be resolved amicably through mutual discussions.
If unresolved, disputes shall be subject to arbitration under the Arbitration and Conciliation Act, 1996.
The seat and venue of arbitration shall be Srinagar, Jammu & Kashmir, India.
Courts located in Srinagar, Jammu & Kashmir shall have exclusive jurisdiction over matters not subject to arbitration.
MODIFICATIONS TO TERMS
Panun Kaergar reserves the right to update or modify these Terms at any time.
Updated Terms will be published on the Platform along with the revised "Last Updated" date.
Continued use of the Platform after updates constitutes acceptance of the revised Terms.
CONTACT INFORMATION
For questions, complaints, or legal inquiries, please contact:
Panun Kaergar Support Team
Email: contact@panunkaergar.com
Phone: +91 8899881555
Address:
Panun Kaergar
Main Road Jawahar Nagar,
Srinagar, Jammu & Kashmir – 190008
India
Website: www.panunkaergar.com
