PANUN KAERGAR REFUND AND CANCELLATION POLICY
Last Updated: 24 June 2026
At Panun Kaergar, customer satisfaction is important to us. This Refund and Cancellation Policy explains the circumstances under which cancellations and refunds may be requested and processed for services booked through the Panun Kaergar platform.
By booking a service through Panun Kaergar, you agree to this Refund and Cancellation Policy.
CANCELLATION POLICY
1.1 Customer Cancellation Before Confirmation
If a customer cancels a booking before it has been accepted or confirmed by a Service Provider, a full refund of any prepaid amount will be issued.
1.2 Customer Cancellation After Confirmation
If a booking is cancelled after confirmation by a Service Provider, cancellation charges may apply depending on:
Time remaining before the scheduled appointment.
Whether the Service Provider has started travelling.
Service category booked.
Operational costs already incurred.
1.3 Service Provider Cancellation
If a confirmed booking is cancelled by the Service Provider, the customer will be eligible for:
A full refund of any prepaid amount; or
Rescheduling with another available Service Provider, where possible.
1.4 Emergency Service Bookings
Emergency or urgent service bookings may be subject to special cancellation rules due to priority allocation of Service Providers.
Emergency service charges may be non-refundable once a Service Provider has been assigned.
REFUND ELIGIBILITY
Refund requests may be approved under the following circumstances:
2.1 Service Not Delivered
You may be eligible for a full refund if:
The Service Provider fails to arrive for the scheduled appointment.
The booking is cancelled by the Service Provider.
The service cannot be provided due to reasons attributable to the Service Provider.
2.2 Partial Service Completion
You may be eligible for a partial refund if:
Only part of the booked service was completed.
The service could not be fully completed due to circumstances beyond your control.
The issue reported remains unresolved despite reasonable efforts.
Refund amounts will be assessed on a case-by-case basis.
2.3 Service Quality Complaints
If you believe the service provided was substantially different from what was booked or was performed negligently, you may submit a complaint along with supporting evidence.
Panun Kaergar may investigate the matter and determine an appropriate resolution, which may include:
Partial refund
Full refund
Service revisit
Service credit
NON-REFUNDABLE CHARGES
The following amounts are generally non-refundable:
Convenience fees
Platform fees
Emergency service charges
Inspection or visit charges
Charges for completed work
Material or spare-part costs already purchased or installed
Promotional credits and discounts
Exceptions may apply at Panun Kaergar's sole discretion.
REFUND REQUEST PROCESS
To request a refund:
Submit a request through the Panun Kaergar Platform; or
Contact our support team.
Refund requests should be submitted within 24 hours of:
Service completion; or
Service cancellation.
Requests submitted after this period may not be eligible for review.
REVIEW PROCESS
Upon receiving a refund request, Panun Kaergar may:
Review booking records.
Contact the customer.
Contact the Service Provider.
Review photographs, videos, invoices, or other supporting evidence.
Additional information may be requested before a decision is made.
REFUND APPROVAL AND PROCESSING
If approved:
Refunds will generally be processed within 7 to 10 business days.
Refunds will be issued to the original payment method whenever possible.
For cash payments, refunds may be issued through:
Bank transfer
UPI transfer
Alternative approved methods
Processing times may vary depending on banks and payment service providers.
DISPUTES
If you disagree with a refund decision, you may escalate the matter by contacting:
Email: support@panunkaergar.com
Panun Kaergar will review the matter and communicate its final decision within a reasonable period.
The decision of Panun Kaergar following review shall be final unless otherwise required by applicable law.
FORCE MAJEURE
Panun Kaergar shall not be liable for service delays, interruptions, cancellations, or incomplete services caused by events beyond reasonable control, including:
Natural disasters
Floods
Earthquakes
Severe weather conditions
Government restrictions
Public emergencies
Internet or communication failures
Power outages
In such situations, refunds may be offered in full, in part, or not at all depending on the circumstances.
REFUND DENIALS
Refund requests may be denied if:
The service was completed as agreed.
No issue was reported within the required period.
False or misleading information was provided.
Evidence does not support the claim.
The customer prevented completion of the service.
The cancellation occurred outside the permitted cancellation window.
The issue arose due to customer misuse, negligence, or failure to follow instructions.
POLICY CHANGES
Panun Kaergar reserves the right to update or modify this Refund and Cancellation Policy at any time.
Updated versions will be published on the Platform with a revised "Last Updated" date.
Continued use of the Platform constitutes acceptance of any revised policy.
CONTACT US
Panun Kaergar Support Team
Email: contact@panunkaergar.com
Phone: +91 8899881555
Address:
Panun Kaergar
Main Road Jawahar Nagar
Srinagar, Jammu & Kashmir – 190008
India
Website: www.panunkaergar.com
