PANUN KAERGAR PRIVACY POLICY
Last Updated: 24 June 2026
Panun Kaergar ("Panun Kaergar", "Company", "we", "our", or "us") is committed to protecting your privacy and maintaining the security of your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you access or use the Panun Kaergar mobile application, website, and related services (collectively, the "Platform").
By accessing or using the Platform, you agree to the collection, use, and disclosure of information as described in this Privacy Policy.
INFORMATION WE COLLECT
1.1 Personal Information
We may collect the following information:
Full Name
Mobile Number
Email Address
Residential or Service Address
Profile Information
Payment Information (processed through third-party payment providers)
Customer Support Communications
1.2 Service Booking Information
When you book a service through Panun Kaergar, we may collect:
Service category selected
Booking details
Appointment date and time
Service location
Booking history
Service feedback and ratings
1.3 Location Information
With your permission, we may collect your precise or approximate location to:
Connect you with nearby service providers
Improve service availability
Facilitate service delivery
Verify service locations
You may disable location access through your device settings, though some features may not function properly.
1.4 Device and Technical Information
We may automatically collect:
Device type
Device identifiers
Operating system version
IP address
Browser type
App version
Crash reports
Diagnostic information
1.5 Usage Information
We may collect information regarding:
Features accessed
Pages viewed
Time spent on the Platform
Interaction patterns
Referral sources
1.6 Permissions
Depending on the services you use, the Platform may request access to:
Location
Camera
Photo Gallery
Storage
Phone
Notifications
These permissions are used only to provide relevant features and services.
HOW WE USE YOUR INFORMATION
We use collected information to:
Create and manage user accounts
Process service bookings
Connect customers with service providers
Facilitate communication between users and service providers
Process payments and refunds
Provide customer support
Improve platform performance
Personalize user experience
Send service updates and notifications
Prevent fraud and misuse
Comply with legal obligations
SHARING OF INFORMATION
We may share your information in the following circumstances:
3.1 Service Providers
To fulfill your booking, relevant information such as your name, contact number, service address, and booking details may be shared with the assigned service provider.
3.2 Payment Partners
Payment-related information may be shared with authorized payment gateways and financial service providers for transaction processing.
3.3 Business Partners and Vendors
We may share information with trusted vendors providing:
Cloud hosting
Analytics
Customer support
Communication services
Technical infrastructure
3.4 Legal Compliance
We may disclose information when required by law, government authorities, court orders, or regulatory requirements.
3.5 Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the business transaction.
DATA RETENTION
We retain personal information only for as long as necessary to:
Provide services
Maintain business records
Resolve disputes
Enforce agreements
Comply with legal requirements
Upon account deletion requests, certain information may be retained where legally required or necessary for fraud prevention and dispute resolution.
DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect user information against:
Unauthorized access
Loss
Misuse
Disclosure
Alteration
Destruction
While we strive to protect your information, no electronic transmission or storage system can be guaranteed to be 100% secure.
YOUR RIGHTS
Subject to applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Update your information
Request deletion of your account
Withdraw consent where applicable
Object to certain processing activities
Requests may be submitted using the contact details provided below.
ACCOUNT DELETION
You may request deletion of your account by:
Using the account deletion feature available in the application (if provided); or
Contacting our support team.
Upon verification of your request, we will take reasonable steps to delete or anonymize your personal information, subject to legal and operational requirements.
COOKIES AND TRACKING TECHNOLOGIES
We may use cookies, analytics tools, and similar technologies to:
Improve user experience
Understand platform usage
Measure performance
Enhance functionality
Users may control cookies through browser settings.
CHILDREN'S PRIVACY
The Platform is intended only for individuals who are at least 18 years old.
We do not knowingly collect personal information from children under 18 years of age. If we become aware that such information has been collected, we will take appropriate steps to remove it.
THIRD-PARTY SERVICES
The Platform may contain links to third-party websites or services.
We are not responsible for the privacy practices, policies, or content of third-party platforms. Users are encouraged to review the privacy policies of such services before providing personal information.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time.
Any changes will be posted on the Platform along with an updated "Last Updated" date. Continued use of the Platform following such updates constitutes acceptance of the revised Privacy Policy.
CONTACT US
For questions, concerns, privacy requests, or account deletion requests, please contact:
Panun Kaergar Support Team
Email: contact@panunkaergar.com
Phone: +91 8899881555
Website: www.panunkaergar.com
GRIEVANCE OFFICER
For privacy-related complaints or grievances, users may contact:
Grievance Officer
Panun Kaergar
Email: contact@panunkaergar.com
Phone: +91 8899881555
The Company will make reasonable efforts to respond within applicable timelines under relevant laws.
