PANUN KAERGAR CANCELLATION POLICY
Last Updated: 24 June 2026
Panun Kaergar aims to provide a smooth experience for both Customers and Service Providers. This Cancellation Policy outlines the terms governing the cancellation and rescheduling of services booked through the Panun Kaergar Platform.
By booking a service through Panun Kaergar, you agree to this Cancellation Policy.
CUSTOMER CANCELLATIONS
1.1 Cancellation Before Service Confirmation
If you cancel a booking before it has been accepted or confirmed by a Service Provider, no cancellation charges will apply.
Any prepaid amount will be refunded in accordance with the Panun Kaergar Refund Policy.
1.2 Cancellation After Service Confirmation
If a booking is cancelled after it has been confirmed by a Service Provider but before the Service Provider has started travelling to the service location, a cancellation fee may apply.
The applicable fee, if any, will depend on:
Service category
Time remaining before the scheduled appointment
Operational costs already incurred
1.3 Cancellation After Service Provider Starts Travelling
If a booking is cancelled after the Service Provider has started travelling to the service location, the Customer may be charged:
Visiting charges
Travel expenses
Applicable cancellation fees
Such charges compensate the Service Provider for time and expenses already incurred.
1.4 Cancellation Upon Arrival
If the Service Provider has arrived at the service location and the Customer cancels the service, visiting charges and any applicable service-related charges shall be payable by the Customer.
SERVICE PROVIDER CANCELLATIONS
Although uncommon, Service Providers may occasionally be unable to fulfill a booking.
In such cases, Panun Kaergar will make reasonable efforts to:
Assign an alternative Service Provider; or
Reschedule the booking at a mutually convenient time.
If an alternative arrangement cannot be made, any prepaid amount shall be refunded in accordance with the Refund Policy.
RESCHEDULING POLICY
3.1 Customer Rescheduling
Customers may request to reschedule a booking without additional charges if the request is made at least 24 hours before the scheduled appointment time.
Rescheduling requests made less than 24 hours before the appointment may be treated as cancellations and may attract applicable cancellation charges.
3.2 Service Provider Rescheduling
Where a Service Provider requests rescheduling, Panun Kaergar will notify the Customer and attempt to arrange a mutually suitable alternative appointment.
EMERGENCY CANCELLATIONS
In exceptional circumstances, including but not limited to:
Natural disasters
Severe weather conditions
Medical emergencies
Government restrictions
Public emergencies
Civil disturbances
Panun Kaergar may waive cancellation charges or provide alternative solutions at its sole discretion.
NO-SHOW POLICY
5.1 Customer No-Show
A booking may be considered a "No-Show" if:
The Customer is unavailable at the service location.
The Customer cannot be reached using the registered contact details.
Access to the service location is denied.
The Customer fails to respond within a reasonable time after the Service Provider arrives.
In such cases, the Customer may be charged:
Full visiting charges
Travel expenses
Applicable service fees
5.2 Service Provider No-Show
If a Service Provider fails to arrive without valid reason, Panun Kaergar will attempt to arrange another available Service Provider.
Where no replacement is available, eligible refunds will be processed according to the Refund Policy.
NON-REFUNDABLE CHARGES
The following charges may be non-refundable:
Convenience fees
Platform fees
Emergency service charges
Inspection charges
Visiting charges
Travel expenses already incurred
Material or spare-part costs already purchased for the booking
Exceptions may be granted at Panun Kaergar's discretion.
FRAUDULENT OR ABUSIVE CANCELLATIONS
Panun Kaergar reserves the right to suspend or restrict accounts that repeatedly:
Make false bookings
Frequently cancel confirmed appointments
Misuse promotional offers
Engage in fraudulent activity
REFUNDS FOLLOWING CANCELLATION
Where a refund is applicable, it shall be processed according to the Panun Kaergar Refund Policy.
Approved refunds are generally processed within 7 to 10 business days, although actual credit timelines may vary depending on payment providers and banking institutions.
POLICY CHANGES
Panun Kaergar reserves the right to modify this Cancellation Policy at any time.
Any changes will be published on the Platform along with an updated "Last Updated" date.
Continued use of the Platform constitutes acceptance of the revised policy.
CONTACT US
Panun Kaergar Support Team
Email: contact@panunkaergar.com
Phone: +91 8899881555
Address:
Panun Kaergar
Main Road Jawahar Nagar
Srinagar, Jammu & Kashmir – 190008
India
Website: www.panunkaergar.com
